Home » Book Now. Payment. Refund policy.

Book Now. Payment. Refund policy.

TY CASTELL GUEST HOUSE, CAERPHILLY, CF83 1EJ, NEAR CARDIFF.

PLEASE DO NOT CONFUSE WITH:

The HOME OF THE KINGFISHER.,

NANTGAREDIG, CARMARTHENSHIRE.

Or, any other Ty Castell [it is a generic name found across Wales]

Please use booking.com if using card payment or for general ease if you can not get in touch with me soon enough.

Mobile: 07980943883

E.Mail: tycastellguesthouse@yahoo.co.uk

State your requirement i.e. date(s), single / twin/double / family and contact details.

Please read Getting Here page reference location [property does not have a large sign outside so use Google Map / House No. 48 / images. There is a private car park [one bay per room]

Give notification of arrival time and update. Have a phone handy. If I am out there is nobody to let you in.

Please ensure that there is email / text confirmation of booking requirement, guest names, contact, rate agreed, and date(s) of stay.

Room rates [excluding breakfast]:

Single: £65.00 - £75.00
Twin / double: £70.00 - £90.00
Family: £85.00 - £140.00

Rates may also be higher for special events e.g. Big Cheese, concerts and sports events in Cardiff.

Breakfast is not included unless requested and stated in booking confirmation. Standard English breakfast £9.50; light /child / continental £7.50 [payments in cash or bank transfer; not card].

Payments:

Payment by bank transfer, or cash on arrival if agreed.

Booking.com will take card payments.

Deposit payments should be made by BACs into my business account in advance of stay. Account details provided at time of booking. Please advise when transfer is carried out.

Payments are usually expected in full in advance for bookings of 1 night duration or minimum 50% for more nights, non-refundable. Booking.com terms of payment are separate and may vary. I can not modify b.com bookings. Go through their customer services rather than message property / me direct.

Where booking is made on day of arrival, or where there is difficulty overseas, a deposit can be waived.

Overseas customers must incur any additional bank charges although I would recommend Western Union for a fixed fee smaller sum. Please add any transfer charges to your tariff. If significant difficulty / cost is incurred, deposit can be waived.

ooo

THE BUSINESS IS NOT VAT REGISTERED. THE RATE IS THEREFORE WITHOUT TAX, AND NONE WILL BE ADDED.

REFUND / CANCELATION POLICY

Booking.com policies and disputes are handled by booking.com.

We do not enjoy the benefits of larger hotels and chains in being able to re-occupy rooms or absorb losses when a booking is cancelled. Other enquiries may have been denied.

A REFUND IS ONLY OFFERED IF THERE IS AN UNSATISFACTORY FAULT WITH ROOM AND IF AN ALTERNATIVE ROOM CANNOT BE PROVIDED, OR IN THE UNFORTUNATE CASE OF A 'DOUBLE BOOKING'.

REFUNDS CANNOT BE OFFERED FOR CURTAILMENT OF STAY.

PAYMENT / COMPENSATION FOR ALTERNATIVE ACCOMMODATION CAN NOT BE OFFERED .

RECEIPTS:

Confirmation of payment is communicated on completion of transaction and sent by e-mail (be sure to provide an email address contact) or text. Business-style receipt can be provided by email upon request. Hand written receipts provided on arrival, upon request.