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Make a Booking Now!
TY CASTELL GUEST HOUSE, CAERPHILLY, CF83 1EJ, NEAR CARDIFF.
PLEASE DO NOT CONFUSE WITH:
The HOME OF THE KINGFISHER.,
NANTGAREDIG, CARMARTHENSHIRE.
Contact us at tycastellguesthouse@yahoo.co.uk or 02920884112, or Mobile: 07980943883, with your preferences i.e. date(s), choice of room(s), twin/double and contact details. PLEASE ensure that there is email confirmation of booking requirement, guest names, contact, rate agreed, and date(s) of stay.
Check your spam/junk box as some of our email responses go unnoticed.
NON-REFUNDABLE DEPOSITS:
A non-refundable advanced payment is required for bookings of one night's duration or full payment for special event weekends. For stays of two nights or more booked, a 50% non-refundable deposit is required to secure the room(s). We do not enjoy the benefits of larger hotels and chains in being able to re-occupy rooms or absorb losses when a booking is canceled.
CARD PAYMENTS (Debit card preferred) are taken with details provided over the phone, but there is a £1.50 credit card charge for payments up to £100 , and £3.00 for payments over £100.00. We do not take American Express. Card payment receipt retained for arrival if requested.
The full balance should be paid within 24 hours of arrival. Payments can not be made before 0930 owing to breakfast servings. Cheques are only accepted as an advanced payment.
Confirmation of payment is offered on completion of transaction and / or sent by e-mail (be sure to provide an email address contact). Business-style receipt provided on arrival / check-out.
Cash is always welcome, and receipts provided.
ROOM RATES for November 2011 - February 2012:
Rates vary according to occupancy, room allocation, breakfast requirements, duration of stay and time of stay.
A full breakfast is provided unless a rate is requested on basis of 'half breakfast' or 'room only' options.
- Single: £30.00 - £45.00
- Twin / Double: £45.00 - £75.00
- Family (two rooms): £65.00 - £85.00 (Depending on number and age of children)
Rates may also be higher for special events e.g. Big Cheese, concerts and sports events in Cardiff.
SEE SPECIAL PROMOTIONS page for Friday 16th DECEMBER to MONDAY 01 JANUARY 2012
CANCELLATION POLICY:
The deposit is a non-refundable retainer for loss of other potential bookings, business revenue and costs outlays arising from a booking canceled. Please advise as soon as possible if plans change. Thank you.
TERMS & CONDITIONS
WE WISH YOU TO HAVE A COMFORTABLE AND PLEASANT STAY.
BY BOOKING ACCOMMODATION, IT IS UNDERSTOOD THAT THE CUSTOMER ACCEPTS OUR TERMS & CONDITIONS.
1. NON-SMOKING PREMISES - A STRONG WARNING!
THE LAW [AND BUSINESS INSURANCE] REQUIRES THAT THE GUEST HOUSE IS A NON-SMOKING PROPERTY. SMOKE CAN LINGER IN ROOMS FOR DAYS AFTERWARDS AND IS UNPLEASANT FOR OTHER GUESTS. DO NOT ENDANGER YOURSELF OR OTHER OCCUPANTS BY SMOKING IN THE PROPERTY. THE FIRE ALARM / SMOKE DETECTION SYSTEM IS STATE OF THE ART. THANK YOU FOR YOUR UNDERSTANDING.
2. RESPECT AND CONSIDERATION TOWARDS OTHER GUESTS AND THE FAMILY HOME
I OPERATE THE PREMISES AS A GUEST HOUSE AND FAMILY HOME. I HAVE THREE YOUNG CHILDREN [HERE EVERY NOW AND AGAIN!] AND OTHER FAMILIES STAY AS GUESTS.
IT IS EXPECTED THAT GUESTS WILL COME AND GO BEFITTING THE PURPOSE OF THEIR STAY - DOOR KEYS ARE PROVIDED. SECURE PREMISES AT ALL TIMES.
PLEASE BE MINDFUL NOT TO USE INAPPROPRIATE LANGUAGE AND MAKE UNDUE NOISE, ESPECIALLY DURING SLEEPING HOURS E.G. SHOWERING AT 2.00 AM. . DO NOT DRINK ALCOHOL EXCESSIVELY (THE BUSINESS IS NOT LICENSED TO SELL ALCOHOL).
DRESS APPROPRIATELY AROUND OTHER GUESTS.
THE KITCHEN IS A PRIVATE AREA. THE LOUNGE IS OPEN MOST OF THE TIME.
TAKE-AWAY MEALS
TAKE-AWAY MEALS AND DRINKS MAY BE CONSUMED IN THE ROOMS BUT PLEASE TAKE UTMOST CARE TO AVOID ANY SOILING OR STAINING OF BEDDING AND CARPETS. THERE ARE SEVERAL PUBS, RESTAURANTS AND FAST FOOD OUTLETS WITHIN A 5 MINUTE WALK OR DRIVE FROM THE PREMISES. WE WILL GLADLY POINT YOU IN THE RIGHT DIRECTION.
CUTLERY AND CROCKERY SHOULD NOT BE TAKEN FROM THE BREAKFAST ROOM. ASK IF YOU REQUIRE THESE ITEMS FOR YOUR ROOM. THERE ARE TAKEAWAY LEAFLETS IN FOYER.
THE BREAKFAST ROOM CAN BE USED TO EAT TAKE-AWAYS BUT NOT AFTER 8.00 P.M. AND PLEASE ASSIST IN TIDYING UP.
3. QUALITY OF ACCOMMODATION AND SERVICE:
EVERY ENDEAVOUR IS MADE TO SATISFY GUESTS' EXPECTATIONS AND MEET THE VISIT WALES 4* GRADING CRITERIA ( NOT IN ALL ASPECTS) FOR A GUEST HOUSE, BUT PLEASE APPRECIATE THAT WE ARE NOT RUN ALONG THE LINES OF A 4* HOTEL.
I AM REMINDED OF A NOTICE I HAVE SEEN ELSEWHERE WHICH SAYS:
IF YOU LIKE WHAT WE OFFER TELL YOUR FRIENDS AND WRITE A REVIEW ON TRIPADVISOR, IF YOU HAVE A COMPLAINT PLEASE TELL US.
4. DAMAGE/LOSSES
GUESTS WILL BE LIABLE FOR ANY LOSS, DAMAGE OR PERSONAL INJURY THEY MAY CAUSE OR INCUR AT THE PREMISES. WE CANNOT ACCEPT RESPONSIBILITY FOR YOUR LOSSES WITHIN THE PREMISES OR IN THE CAR PARK. PLEASE LOCK YOUR ROOM, FRONT DOOR AND CAR.
THERE IS A COVER CHARGE OF £10.00, FOR REPLACEMENT OF KEYS WHICH ARE LOST.
5. CHECK-IN TIME
MONDAY - THURSDAY FROM 4.30 PM
FRIDAY - SUNDAY FROM 2.00 PM [EARLIER IF REQUESTED FOR SPECIAL OCCASIONS, WEDDINGS ETC]
LUGGAGE CAN BE DROPPED OFF EARLIER BY ARRANGEMENT.
PLEASE ADVISE ON ESTIMATED TIME OF ARRIVAL TO AVOID WAITING AROUND. THE PREMISES ARE NOT OCCUPIED ALL THE TIME TO WELCOME GUESTS!
6. CHECK-OUT TIME
IF A ROOM IS TO BE OCCUPIED ON THE SAME DAY BY NEW GUESTS THEN WE HAVE TO ASK YOU TO VACATE BY 10.30. WE CAN BE FLEXIBLE ON THIS BUT PLEASE ASK JUST IN CASE. PLEASE DO NOT LEAVE THE SETTLEMENT OF THE BILL TO BREAKFAST SERVING HOURS, AS I AM THE COOK, WAITER AND GENERAL HOST.
7. BREAKFAST TIME
PLEASE CLARIFY TIMING OF YOUR BREAKFAST THE NIGHT BEFORE.
I WOULD ALSO ASK IF YOU COULD GIVE A PRETTY GOOD INDICATION AS TO WHAT YOUR PREFERENCES ARE THE NIGHT BEFORE ESPECIALLY WITH SAUSAGES, POACHED / SCRAMBLED EGGS ETC. I ENDEAVOUR TO SERVE PROMPTLY.
PLEASE KEEP TO THE TIME AGREED AS CLOSE AS POSSIBLE [Sausages etc will be 'waiting' in the oven], ESPECIALLY IF I AM GETTING UP ON A WEEKEND TO ATTEND TO JUST YOUR BREAKFAST OR WHEN G.H. IS BUSY - AS OTHER GUESTS WILL BE FOLLOWING ON AT THEIR AGREED TIME. IT IS GENERALLY EXPECTED THAT 30 MINUTES IS ADEQUATE PER SITTING. THANKS.
MONDAY - FRIDAY : 0730 - 0900 (Confirm your time)
Please check in advance if a breakfast can be offered earlier. Pack lunches can be offered in
place of breakfast.
SATURDAY - SUNDAY 0800 - 09.30 (Confirm your time)
IF WE ARE QUITE FULL, THERE MAY BE TWO OR THREE SITTINGS, AND/OR LOUNGE WILL BE USED AS AN 'OVER-SPILL'.
