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General House Rules & Conditions


I WISH YOU TO HAVE A COMFORTABLE AND PLEASANT STAY. IN ORDER TO FACILITATE THE SMOOTH OPERATION OF THE FACILITY IT IS UNDERSTOOD THAT THE CUSTOMER ACCEPTS OUR GENERAL TERMS & CONDITIONS.

 1. Check-In:

It is very important that I have a close-to- reliable time for arrival.

It is strongly advised to have a mobile phone to contact me to give reasonable notice on the day.

Call 07980943883 Steve.

Arrivals are anticipated from 4.00 p.m. Monday - Friday & Sunday. 14.00 Saturday.

Earlier arrivals - to park, drop luggage and collect keys - can be arranged subject to agreement (e.g. weddings etc.). Access to rooms cannot be guaranteed before 2.00 p.m. 

 

2. CHECK-OUT TIME: 10.30

 

3. OCCUPANCY / HEATING/ WASHING & DRYING:

THE BUSINESS IS PRINCIPALLY A BED AND BREAKFAST FACILITY.  IT IS NOT EXPECTED THAT ROOMS ARE OCCUPIED ALL DAY LONG, AND HEATING ETC. IS NOT PROVIDED FOR THAT PURPOSE.

HEATING IS INTERMITTENTLY [central thermostat] ON BETWEEN 16.00 - 09.30. LESS SO BETWEEN 01 MARCH AND 31 OCTOBER.

PLEASE ANTICIPATE THE LOCAL CLIMATE.

PORTABLE HEATERS CANNOT BE BROUGHT TO PREMISES AS APPLIANCES POSE FIRE RISKS AND NEED PAT TESTED. 

THERE IS NO MACHINE WASHING OR DRYING FACILITY OWING TO BUSINESS USE.

 

4. BREAKFAST TIME

PLEASE ADVISE TIMING AND PREFERENCES FOR BREAKFAST THE NIGHT BEFORE. 

IF I AM NOT AVAILABLE TO DISCUSS YOUR BREAKFAST, TEXT, WHATS APP OR CALL ME. 

CEREAL.

FRUIT / YOGHURT - depends on season and occupancy.

TEA / COFFEE. TOAST.

SAUSAGE. BACON. EGG. BEANS. MUSHROOM. VINE TOMATOES. 

MONDAY - FRIDAY :  0700 - 0900  

 SATURDAY - SUNDAY 0800 -  09.30

 

5. NON-SMOKING / VAPING PREMISES                                                    

THE LAW [AND BUSINESS INSURANCE] REQUIRES THAT THE GUEST HOUSE IS A NON-SMOKING PROPERTY.

 

6. RESPECT AND CONSIDERATION TOWARDS OTHER GUESTS.

 IT IS EXPECTED THAT GUESTS WILL COME AND GO BEFITTING THE PURPOSE OF THEIR STAY - DOOR KEYS ARE PROVIDED. SECURE PREMISES AT ALL TIMES.

PLEASE DO NOT HOST VISITORS AFTER 21.00 AND REFRAIN FROM EXCESSIVE MOVEMENT BETWEEN ROOMS AND AROUND PREMISES AFTER 10.30 PM. TURN TVS DOWN AND SWITCH OFF BATHROOM LIGHTS / FANS.

PLEASE BE MINDFUL NOT TO USE INAPPROPRIATE LANGUAGE AND MAKE  UNDUE  NOISE, ESPECIALLY DURING SLEEPING HOURS E.G. SHOWERING PAST 10.30 PM. OR BEFORE 0630.

 DO NOT DRINK ALCOHOL EXCESSIVELY (THE BUSINESS IS NOT LICENSED TO SELL ALCOHOL).

 DRESS APPROPRIATELY AROUND OTHER GUESTS.

THE KITCHEN IS STRICTLY A PRIVATE AREA BECAUSE OF FOOD & HYGIENE AND HEALTH & SAFETY STANDARDS.

THE BREAKFAST ROOM IS USED ONLY AT BREAKFAST TIMES.


7. TAKE-AWAY MEALS

TAKE-AWAY MEALS AND DRINKS MAY  BE CONSUMED IN THE ROOMS. BE MINDFUL TO COLLECT DELIVERY AT FRONT DOOR.

PLEASE TAKE UTMOST CARE TO AVOID ANY SOILING OR STAINING OF BEDDING AND CARPETS. 

PLEASE DO NOT USE THE BREAKFAST ROOM OR TAKE CUTLERY AND CROCKERY AS WILL BE CLEANED AND PREPARED FOR FOLLOWING MORNING. ASK IF YOU REQUIRE THESE ITEMS BETWEEN 17.00 AND 20.00

 

8. QUALITY OF ACCOMMODATION AND SERVICE:

EVERY ENDEAVOUR IS MADE TO  SATISFY GUESTS' EXPECTATIONS AND MEET THE VISIT WALES  APPROVAL  CRITERIA FOR A GUEST HOUSE BUT PLEASE APPRECIATE THAT WE  ARE NOT  RUN ALONG THE LINES OF A HOTEL AND FACILITES REFLECT THAT. THE PRINCIPAL BENEFITS OF THE GUEST HOUSE IS LOCATION TO TOWN AND TRAIN STATION, OFF-ROAD PARKING, AND A SATISFYING BREAKFAST.

 I AM REMINDED OF A NOTICE I HAVE SEEN ELSEWHERE WHICH SAYS:

IF YOU LIKE  WHAT WE OFFER TELL YOUR FRIENDS AND WRITE A REVIEW ON TRIP ADVISOR OR BOOKING.COM. IF YOU HAVE AN ISSUE PLEASE TELL US WHILE HERE SO WE CAN TRY AND RECTIFY IT.

 

9. DAMAGE/LOSSES

GUESTS WILL BE LIABLE FOR ANY LOSS, DAMAGE OR PERSONAL  INJURY THEY MAY CAUSE OR INCUR AT THE PREMISES. WE CANNOT ACCEPT RESPONSIBILITY FOR YOUR LOSSES WITHIN THE PREMISES OR IN THE CAR PARK. PLEASE LOCK YOUR ROOM AND CAR,  AND SHUT FRONT DOOR [WHICH LOCKS WHEN CLOSED].

IF YOU LOSE KEYS PLEASE REIMBURSE FOR  REPLACEMENT. IF YOU TAKE THEM HOME PLEASE POST BACK. THANKS.